Cancellation & Booking Policy

Policy By Rates

With Flexible Rate

A credit or debit card is required to guarantee the reservation. Payment may be made at the property unless otherwise stated at the time of booking. Cancellations are free of charge when received at least 72 hours before the scheduled check-in time. Cancellations received within 72 hours of arrival will be charged for the first night.

 

For Saver Rate is “Non-Refundable”

Guests receive 10% off the Flexible Rate when paying in full at the time of booking. Saver Rate reservations cannot be cancelled, refunded or changed.

 

During the High and Peak Periods

Different cancellation periods apply to Flexible Rate reservations during periods of high demand.

 

For High Season (the 1st November through the last day of February)

Free cancellation is available up to 14 days before arrival. Any charge applying after this deadline will be shown clearly at the time of booking and in the reservation confirmation.

 

During the Peak Dates

•  24 December–2 January

•  Designated Chinese New Year dates

•  13–15 April during Songkran

 

Free cancellation is available up to 30 days before arrival. Any charge applying after this deadline will be shown clearly at the time of booking and in the reservation confirmation.

 

 

Group Bookings

Reservations of three or more rooms are considered group bookings. A 50% deposit or full prepayment may be required to confirm the booking. Group bookings may be cancelled free of charge up to 30 days before arrival during regular periods, or 60 days before arrival during high and peak periods. The payment schedule and charges will be stated in the group booking confirmation. Rooms made under one group reservation must be cancelled together.

 

 

No-Shows and Early Departures

Guests who do not arrive and have not contacted the property will be charged the first night under the Flexible Rate or the full reservation value under the Saver Rate. Unused nights following an early departure are non-refundable, unless otherwise agreed.

 

Changing Your Dates

Flexible Rate reservations may be changed once without an amendment fee. Requests must be received at least 72 hours before arrival, or before the longer seasonal deadline where applicable.

 

All changes are subject to availability. Any difference in room rate will apply, and the revised booking conditions will be stated in the updated confirmation.

 

 

Exceptional Circumstances

In the event of a natural disaster, official government travel restriction or another exceptional event that directly prevents travel to Bangkok or affects the operation of the property, guests are encouraged to contact us. Requests for a stay credit or change of dates will be considered individually. Any credit or rebooking offered is subject to availability and is not guaranteed.

 

 

Cancelling or Changing a Reservation

Reservations made through Booking.com, Agoda, Expedia or another booking platform must be cancelled or changed through the same platform and remain subject to the conditions shown in the original booking confirmation.

For reservations made directly with GoodDays by the Park, guests may contact us by email or message. A member of our team will reply personally.